queue management systems

Customer service orientated companies and institutions frequently face the problem of lengthy queues and unpredictable waiting time causing tension and stress among both customers and employees which result in efficiency decline.

The solution is a queue management system, that enables the confident treatment of administration, which is often essential, customers do not stand end to end any more. Instead of standing in long queues, customers may sit down and might as well learn some useful information concerning the services of the company.

Any customer-orientated institution, like banks, local government offices, hospitals, post offices, telecommunication companies etc. will improve their services providing a more favorable image

These are the main features of our systems:

Q-net Basic

Q-net Basic system means not only the best, but also the cheapest solution for optimizing waiting periods

• Stand-alone system with 1 task
• Simple and easy-to-use
• Every clerk arranges the same task
  
• The administration is simple (there is no possibility to forward
  a customer to another counter or task)

Q-net Basic Plus

Q-net Basic Plus system means not only the best, but also the cheapest solution for optimizing waiting periods and to handle upto 3 tasks

• Stand-alone system with 3 tasks
  
• Simple and easy-to-use
  
• Clerks can handle upto 3 tasks in every combination
  
• The administration is simple (there is no possibility to forward a customer to another counter or task)

Q-net Standard

The Q-net Standard system includes all necessary features in a stand-alone solution

• Stand-alone system with upto 30 tasks (divided in 6 task groups)
  
• Simple and easy-to-use
  
• 6'-touch-screen ticket dispenser
  
• It offers much more features, than similar stand-alones

Q-net Pro

The Q-net Pro system is the best solution for organizing a complex customer turnover for top requirements.

• Upto 100 tasks, 3 tasks on 1 ticket, 5 languages
  
• Detailed statistical reports about every activity in the workflow
  
• Continuous monitoring avaibility with detailed info for fast reaction to optimize the work and CRM
  
• Any number of ticket dispenser and counters