Pro

Most important features

Three tasks on one ticket
Should the customer need to arrange different tasks at a time, it is not necessary to take a ticket to each one, as upto three tasks can be chosen on one ticket. The software guarantees that a customer can not be called to more than one counters at the same time.

Forwarding a customer
With the help of the keyboard, the clerk can forward the customer to another task or another clerk. In this case also, the software ensures to call the next customer by the arrival order.

Handling up to 100 tasks
When using the touch screen ticket dispenser, it is possible to handle even 100 different tasks. In this case, there are ten main task groups displayed on the front page, and maximum ten sub-tasks will roll down in the menu.

Choosing the clerk by digital photo
Should the nature of a service demand, the required clerk may be chosen by personal digital photo. This feature helps to execute dedicated customer service which can be very important e.g.: at private banking.

Waiting list
If the administration can not be completed yet for some reason, the customer can be put on to a waiting list. During this time the clerk can call other customers, before calling the one on the waiting list again. The user can select between global and local waiting list. In the first case the clerk can call back the customer from any keyboard being in the system, in the second case only from the keyboard, from which the customer was put to the waiting list.

System for branch-network
For users with a branch-network it might be essential to be able to monitor the customer circulation in any branch office as well as to make statistics, via a computer in the network, on the customer turnover of all the branches together.

Voice-file calling
Playing a voice file calls the customer on the chosen language like e.g.: 'Customer No.221, please go to position No.3!'.

Software keyboard
Q-net Pro offers software keyboard, which is a sterling substitute of the usual keyboard. It can be installed on the clerks' computers using Windows operating system. Its major advantage is that it does not require any room on the table and can be run parallel to any kind of program. On the other hand it does not require any cabling works, so it is much easier and cheaper to install such a system. On request, the software keyboard can be complemented e.g. with a questionnaire, or other solutions.

Different tasks and opening hours by days
Customer offices, banks, etc. do not necessarily attend all the tasks every day or at the same time. With the help of task profiles, the user can define which day which task groups should be attended in the office. Individual opening hours can also be adjusted here by tasks.

Besides customer area management, the Q-net Pro queue management system provides actual info about the actual situation in the customer area and detailed statistical reports about every activity in the workflow.

Online monitoring
On this screen one can follow up the name of the clerks working and number of the customers waiting for a certain counter. In case there are several counters serving the same task, the number of the customers waiting is going to be proportional to the number of the counters. One can get information about the number of customers in the waiting area in certain hours of the day, the number of the tasks requested, and also how many customers are waiting in the customer area currently fro which task. Furthermore, the priority of customers might be changed and the so called VIP function comes in with this feature. The software makes a continuous control of the customer area available and helps to decide about the quick necessary interferences, e.g.: opening of a new counter, reorganizing tasks by clerks or by counters, etc...

Statistical module
Statistical data help to evaluate the need for a certain task, the real time of execution and also the capability of clerks. These information enable to plan an optimal and efficient customer service. The statistics of the Q-net Pro software provide information on clerks, customers or tasks about the requested period of time even for years retrospectively. Months later, it is still possible to find data of the ticket number of a certain customer, visiting any of the branches, like the time of arrival, tasks chosen, number of the caller counter, length of the administration time, way of redirection, time of leaving, etc. This feature helps to avoid or treat the incidental customer complaint.

Customization
All particular operational points of the Q-net Pro queue management system can be configurated individually with the help of a simple client software even from long distance, connected to a network in an extremely simple and user-friendly way.

Capacity Q-net Pro can handle

• Practically any number of counters
  
• Any number of counter displays
  
• Any number of waiting area displays and display groups
  
• Any number of ticket dispenser

Further details

• Keyboards are compatible with the one of Q-net Standard
  
• All the displays are compatible with each other
  
• Thermal paper roll: 3 inch, diameter: 80 mm (for cca 1000 tickets)
  
• Repeated call is possible
  
• Transfering of the customer to another counter is possible

Back to the queue management systems main page